Returns, Without the Hassle

If something isn’t quite right, we’re here to help. Our returns process is designed to be simple, clear, and fair.

Your Right to Cancel

You have 14 days from receiving your order to request a return under UK consumer law.

Return Conditions

Items must be unused, in their original packaging, and in a re-saleable condition.

Non-Returnable Items

• Made-to-order or customised items
• Items that have been assembled or used
• Items damaged due to misuse or incorrect installation

Return Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Refunds are processed within 14 days of receiving and inspecting returned items.

Starting a Return

Email returns@baliandblue.co.uk with your order number and reason for return.

We’re here to make things right — just reach out.